The continuing education program to become a Certified Service Management Consultant (IHK) prepares you for positions of responsibility in service management. You will learn how to design customer-focused processes, improve service quality, and successfully coordinate teams and services—with practical, flexible, and multilingual support.
Key data at a glance
Who is this training suitable for?
This continuing education program is designed for people who want to expand their knowledge in the service sector and advance their careers. It is particularly well-suited for professionals who work directly with customers or perform service-related tasks, who are ready to take on more responsibility and improve their career prospects.
What you can expect
What you will learn with us
Business Management
Communication & Service Management
Your advantages with HBA
Applying made easy
Contact us by email or phone
Submit your application materials
(Curriculum vitae, language skills)
We invite you to a consultation
Once you've successfully registered, you can get started right away!
preparatory course
With the optional preparatory course, you’ll refresh your basic business skills and learn effective study methods.
In just 20 days, you’ll prepare specifically for the advanced training program—ideal for anyone returning to work after a long career break or looking to refresh their knowledge.
Your degree & career prospects
By successfully earning the IHK certification as a Certified Service Management Consultant, you will qualify for positions of responsibility in service management. You will enhance your career prospects and lay a solid foundation for further professional development and leadership roles.
Financial support
Depending on your personal situation, various financial aid options are available, such as the Aufstiegs-BAföG or other public funding programs. We would be happy to provide you with personalized advice on your options.
Your future with HBA
Benefit from practical training, individual support, and modern learning methods.
Take an active role in shaping your professional future and become part of our learning community.
admission requirements
Any person who can demonstrate that they have completed service-specific vocational training and have at least six months of professional experience may be admitted to the examination.
Alternatively, another recognized vocational training program with at least one year of professional experience, or at least four years of relevant professional experience, is acceptable. The professional experience must be related to service management.
The provider of continuing education in Germany:
IHK Business Specialist
HBA – Your partner for successful continuing education in Germany!
Secure your place in our exclusive continuing education programs now and benefit from practical training, experienced instructors, and excellent career prospects! Whether you want to advance your career, explore a new industry, or expand your qualifications, HBA is your key to success!
Contact us today and start your continuing education with HBA!
Visit our website and register now!
Any questions? We’re happy to help.
Are you interested in one of our continuing education programs, or do you have questions about the process, prerequisites, or funding opportunities?
Just send us a message—our team will be happy to provide you with personalized advice, with no obligation.